We encourage full involvement of the whole school community, and we are open and informative about the school curriculum, behaviour policies and all aspects of school life.

Stage 1

However, should a parent wish to make a complaint they should contact the Headteacher; either in writing to the Headteacher or by telephoning the School Office to make an appointment to discuss the matter with the Headteacher. Parents should receive an appointment or response within 7 working days.

Stage 2

If attempts to settle the complaint fail, then the complainant may decide to make a formal complaint to the Governing Body. In this case, a letter setting out the nature of the complaint should be addressed to the Chair of Governors and sent to the School Office. Alternatively, a parent could ask for an interview with two members of the Governing Body to set out the matters they wish to be resolved. The Governing Body should reply in writing within 15 working days giving its response to the parent.

Stage 3

When after all reasonable attempts have been made by school staff and governors to resolve the complaint, the parent has the right to reter the matter to the Local Education Authority by writing formally to the Education Officer (Schools), acknowledged within 5 working days. The matter will be investigated and considered by the LEA panel. The complainant may make an oral presentation to the panel. The outcome of the complaint will be sent to the complainant and Governing Body in writing.

A copy of the full Complaints Policy is available on request from the School Office and is readily available with all School Policies in the entrance area.